Results against plan, the outlook for Q4, and three decisions
Revenue grew 12.0% to $48.6M but ended $1.4M, or 2.8%, below plan.
The gap opened in 2026. In Q3 a late controller chip held $2.0M of gateway orders, which ship in October.
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Software carried the quarter.
Software revenue rose 30.5% to $15.4M, $0.6M above plan, and we added 61 customers, the most in any quarter.
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Operating margin rose 1.3 points to 13.1%, 0.3 points above plan.
Software mix, freight and gateway prices added 2.0 points; lower hardware volume and new hires took 0.7 back.
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One risk is both likely and severe: the supply of controller chips.
Q4 depends on shipping the delayed gateway orders by 31 October.
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We ask for three decisions, the first by 15 October.
A second chip supplier for $0.8M, four open roles moved to Pulse, and a 4% rise in 2027 gateway prices.
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1
How the third quarter went against plan and against last year.
Exhibit Revenue by quarter, actual and plan, $M
1.4 below plan
Exhibit Revenue by segment against plan, Q3 2026, $M
HardwareSensors and gateways
27.0
2.0 behind
+3.4%
SoftwarePulse subscriptions
15.4
0.6 ahead
+30.5%
ServicesInstalls, calibration
6.2
On plan
+12.7%
Total
Plan 50.0
48.6
1.4 behind
+12.0%
Exhibit New and lost software customers by quarter, number of companies
Exhibit Operating margin bridge, Q2 to Q3 2026, % of revenue
Exhibit Key measures, Q3 2026 against plan and last year
| Measure | Unit | Q3 2026 | Plan | Q3 2025 | On Q3 2025 | Against plan |
|---|---|---|---|---|---|---|
| Revenue | $M | 48.6 | 50.0 | 43.4 | +12.0% | Behind by 1.4 |
| Software revenue | $M | 15.4 | 14.8 | 11.8 | +30.5% | Ahead by 0.6 |
| Operating margin | % | 13.1 | 12.8 | 10.4 | +2.7 pts | Ahead by 0.3 pts |
| Sensors shipped | Thousands | 112 | 124 | 108 | +3.7% | Behind by 12 |
| Software customers | Companies | 1,056 | 1,040 | 877 | +20.4% | Ahead by 16 |
| Net revenue retention | % | 118 | 115 | 112 | +6 pts | Ahead by 3 pts |
2
What could go wrong in Q4, and the plan to deliver it.
Exhibit Main risks to Q4, by likelihood and impact
LowerImpactHigher
Prepare a response
Act now
Watch
Manage in the plan
1 2 3 4 5LowerLikelihoodHigher
| Risk and owner | Response | |
|---|---|---|
| 1 | Chip supply stays short in Q4 Jonas Berg, COO | Second supplier: decision 1 |
| 2 | A large customer delays its Pulse rollout Luis Ortega, CCO | Weekly review with the customer |
| 3 | Field engineer hiring stays behind plan Mia Laine, HR director | Partner installers in the Nordics |
| 4 | New security rules need firmware changes Priya Raman, CTO | Firmware review finishes in December |
| 5 | Low-cost sensor makers cut prices Luis Ortega, CCO | Sell sensors with Pulse, not alone |
Exhibit Q4 2026 roadmap, by workstream
Workstream
OctoberNovemberDecember
Supply chainQualify a second chip supplier
DeliveryShip the delayed gateway orders
ProductFinish and release Pulse 4.0
CommercialSet the 2027 price list
PeopleHire field engineers, 14 to 22
PlanningPrepare the FY2027 plan
3
What we ask this group to decide, by when, and what happens next.
Exhibit Options for controller-chip supply, one-off cost in $M
| Option | Cost | Cover | Single source removed | Risk reduction |
|---|---|---|---|---|
| A. Second supplier and 8 weeks of stock Recommended |
0.80 | Stock from December; a second source from Q1 2027 | Yes | High |
| B. 12 weeks of stock from today's supplier | 0.75 | Stock from December | No | Partial |
| C. No change | 0.00 | None | No | None |
| Decision | Cost and effect | Owner | Decide by | |
|---|---|---|---|---|
| 1 | Approve a second controller-chip supplier | $0.8M for qualification and 8 weeks of stock. Lowers the risk of another delay in Q1. | Jonas Berg, COO | 15 October |
| 2 | Move four open hardware roles to the Pulse team | No change to the budget. Brings compressor alerts in Pulse forward from Q3 to Q1 2027. | Priya Raman, CTO | 22 October |
| 3 | Raise 2027 gateway prices by 4% | About $1.6M more a year at today's volumes. Sensor prices stay the same. | Luis Ortega, CCO | 5 November |
| Step | Owner | Date |
|---|---|---|
| Send this review and today's decisions to the board | Dana Okafor, CFO | 15 October |
| Report on the delayed gateway orders until all have shipped | Jonas Berg, COO | Every Friday to 31 October |
| Update the risk register with today's decisions | Dana Okafor, CFO | 15 October |
| Data | Source | As of |
|---|---|---|
| Revenue, margin, plan | Management accounts | Close of 6 October 2026 |
| Customers, retention | Sales CRM export | 1 October 2026 |
| Sensors shipped | Warehouse shipping records | 30 September 2026 |